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1. The effect of strategic customer relationship managment capability practice on customer satisfaction : A case study in abu khader auto car company in amman / by al, fadi faris . Publication: . 114 P. Availability: No items available:

2. The effect information technology IT capabilities and customer relationship managment crm on marketing performance : an empirical study on commerical jordanian banks in amman / by sirbel, mariam . Publication: . 108 P. Availability: No items available: