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1. Managing Information Technology Projects :Applying Project Management Strategies to Software, and Integration Initiatives / by Taylor, Lames . Publication: New York, U.S.A : Amacom, 2004 . 274 P. Date: 2004 Availability: Items available: (2),

2. Customer Service: Building Successful Skills for the Twenty-First Century / by W.Lucas, Robert . Publication: NY,U.S.A : McGraw-Hill/Irwin, 2005 . 416 P. Date: 2005 Availability: Items available: (2),

3. THE POWER TO PREDICT HOW REAL - TIME BUSINESSES / by ranadive, vivek . Publication: newdelhi : Tata McGraw-Hill Publishing Company Limited, 2006 . 234 P. Date: 2006 Availability: Items available: (1),

4. how to turn customer service into customer sales / by katz, bernard . Publication: delhi : Jaico, 2000 . 168 P. Date: 2000 Availability: Items available: (1),

5. cutomer service secrets / by economy, peter . Publication: new : tata mcgraw-hill, 2004 . 149 P. Date: 2004 Availability: Items available: (1),

6. Perfect Phrases For Cuctomer Service / by bucal, robert . Publication: new : tata mcgraw-hill, 2005 . 222 P. Date: 2005 Availability: Items available: (2),

7. superior customer servicethe prompt approach to success / by quinn, michael . Publication: newdelhi : Prentice-Hall, 2006 . 103 P. Date: 2006 Availability: Items available: (1),

8. Framework Model of Integration xRM with GIS / by Asrawi, Mohammad Mahmoud . Publication: Amman 2016 . 86 P. Date: 2016 Availability: No items available:

9. The effect corporate governance on customer relationship quality and marketing performance / by alqudah, muthaffar younes . Publication: . 73 P. Availability: No items available:

10. Effect of quality orientatuon and new services development on organizatioal performance : An applied study on commercial banks in amman / by abualwafa, rima mohamed . Publication: . 108 P. Availability: No items available:

11. Evaluating The Air Travel Service Quality Provided By Libyan Arab Airlines Using The Gap Theory / by Kashker, Idris Atela R. . Publication: Maastriche : 2005 . 58 P. Date: 2005 Availability: No items available:

12. The Effect of Customer Orientation on Customer Satisfaction and Examining the Mediating Effect of Service Quality /Acase Study at Pharmacy One. / by Hawa, Hind Nather Said . Publication: Amman : 2015 . 128 P. Date: 2015 Availability: No items available:

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