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1. cutomer service secrets / by economy, peter . Publication: new : tata mcgraw-hill, 2004 . 149 P. Date: 2004 Availability: Items available: (1),

2. Perfect Phrases For Cuctomer Service / by bucal, robert . Publication: new : tata mcgraw-hill, 2005 . 222 P. Date: 2005 Availability: Items available: (2),

3. services marketing people , technology , strategy / by lovelock, christopher . Publication: delhi : Pearson Education,Inc., 2006 . 594 P. Date: 2006 Availability: Items available: (3),

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